Frequently Asked Questions

The following questions represent only a brief summary of the most frequently asked questions to Ottawa Valley Gift Baskets. Should you have a question that has not been addressed here, please feel free to Contact Us

Unfortunately, due to customs restrictions on Canadian dairy/food products, Ottawa Valley Gift Baskets is unable to ship our gift baskets to the United States or to overseas destinations. We will gladly ship your order to any Canadian destination serviced by FedEx Ground or Canada Post.

Shipping rates charged by Ottawa Valley Gift Baskets will vary depending upon size/weight of selected gift baskets, requested service level, and delivery location. Shipping rates are calculated at time of check-out from each shopping cart session and are based on selected shipping methods. Shipping charges currently range as follows for deliveries to the OTTAWA-GATINEAU Region –  $15.00 to $30.00 (weekend rate), PROVINCIAL (Ontario) –  $21.00 to $35.00, and NATIONAL (most out-of-province, Canadian destinations) –  $26.00 to $50.00. Ottawa Valley Gift Baskets does not ship to International destinations.

Before you check-out and complete your on-line shopping cart session with Ottawa Valley Gift Baskets, please ensure that all billing address and shipping address information is correct; there will be someone at the address you provided to receive the gift item OR you have provided instruction/given permission for Ottawa Valley Gift Baskets to instruct the courier service to leave the gift item at the door; and you have provided all necessary information including apartment/condominium buzzer numbers, hospital room details, office building directions, or other special instructions in the Comment box in your on-line order.

Ottawa Valley Gift Basket’s local delivery area includes the following main centres (and all smaller towns and rural areas in between) within 80 kilometres of our production facility located in Arnprior – downtown OTTAWA, Almonte, Arnprior, Barrhaven, Bells Corners,Carleton Place,Carp,Gloucester, Kanata, Nepean, Orleans, Perth, Renfrew, Richmond, and Stittsville. Weekday delivery of gift items to addresses falling within the defined OTTAWA Region boundary will be hand-delivered by ourselves or our contracted local courier service – SWIFT Messenger Delivery Systems. Gifts destined for addresses falling outside our local delivery area will be shipped via Canada Post. Not sure whether your recipient delivery address is within our local delivery area? Give us a call to inquire.

No. Under the provisions of the Liquor Licence Act of Ontario, any person or business entity concerned with the selling and/or delivery of alcohol must be licensed by the Alcohol and Gaming Commission of Ontario. When selling alcohol, the buyer/intended recipient must be identified to ensure that s/he has reached the Age of Majority (19 yrs. old). Since items are ordered on-line and delivery is handled by a third-party on behalf of Ottawa Valley Gift Baskets, it would be difficult to ensure that wine was being sold and delivered in compliance with the Liquor Licence Act.

Yes, as part of the process in placing your order, you may specify your desired delivery date for your gift basket. Ottawa Valley Gift Baskets will use this date as a guide when arranging for delivery to ensure that your order arrives as close as possible to this date. Where no desired shipping date is specified, Ottawa Valley Gift Baskets will ship your order within 24 hours of receiving payment.

To ensure delivery by Christmas, Ottawa Valley Gift Baskets recommends placing your order prior to December 21st. The last date that product will be shipped before Christmas will be December 20th. Orders not placed/received in time for Christmas delivery will be shipped after December 27th.

Ottawa Valley Gift Baskets can customise an arrangement for your special dietetic needs. Giving a diabetic a gift basket full of healthy foods is much more important than just providing “sugar-free” candies and cookies. Some food items that work well in dietetic gift baskets are: cheese, cured meats, mustards, gluten free bread mixes, vinaigrette, low-carb crackers. Just contact Ottawa Valley Gift Baskets and let us work with you to design a special gift basket for your recipient. Please note that we may require some additional time to secure some dietetic food items – for product freshness.

No. If you wish to have multiple items shipped to the same destination and so long as all items are contained within the same shopping cart, shipping charges on your order will be automatically calculated…the most expensive (heavier) gift item shipping rate will be used as the base rate for the shipment and a reduced rate will be charged for the remaining gift items. This calculation will be completed and displayed on-line as part of your secure check-out session so you will know exactly how much you are paying for the shipping charges on your entire order. This is a rather affordable means to add an extra piece of cheese or a box of chocolates to your gift basket order!

All on-line payment methods are secure. Ottawa Valley Gift Baskets offers payment by PayPal and accepts American Express, Mastercard, and Visa credit card payment options.

With your order to Ottawa Valley Gift Baskets, when paying via PayPal or with a credit card you will receive two (2) separate email receipts. The first email receipt is a copy of your order from Ottawa Valley Gift Baskets and should contain all contact information, delivery address, personalized message, and any special instructions that you may have provided – this is the document that we work from to process your order. The second email receipt that you receive is from PayPal and contains only your billing information – no delivery/shipping address. Please reference the email message sent to you from info@ottawavalleygiftbaskets.ca and rest assured that the delivery address and instructions contained in this order receipt is the information that will be used to process your gift order.

Yes. Simply provide the message that you would like to have sent with your gift basket when you place your order and our order fulfilment staff will ensure that your personalized message is included with the basket when shipped to your gift recipient.

Once you have received your cheese, leave it in its original packaging and tightly cover it in plastic wrap. This will reduce air circulation, which in turn will reduce the possibility of mould. Store your cheese in the coldest part of your refrigerator – not on the door.