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Our Commitment to Privacy

Ottawa Valley Gift Baskets’ Privacy Policy has been developed as part of our on-going commitment to provide quality products and services to our customers and partners. The Policy is designed to assist you – the user - in understanding how we collect, use, and safeguard the personal information you provide to us and to assist you in making informed decisions when using our website and requesting our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

What Information Do We Collect? -  When you visit our website you may provide us with two types of information: (1) personal information that you knowingly choose to disclose and that is collected on an individual basis and (2) website use information collected on an aggregate basis as you and others browse our website.

(1) Personal Information

If you choose to purchase products or services from Ottawa Valley Gift Baskets, you may need to give personal information and authorization so we can obtain information from public directories and credit card processing services (i.e.: PayPal). For example, when placing an order you will be required to provide the following information about you and/or your intended recipient:

  • Name
  • Mailing/Street address
  • E-mail address
  • Credit card information (PayPal).
  • Home/Mobile phone number

In addition to providing the foregoing information to Ottawa Valley Gift Baskets, if you choose to correspond further with us through e-mail, we may retain the content of your e-mail messages together with your e-mail address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

How Do We Use the Information That You Provide to Us? -  In general terms, we use personal information for the purposes of tracking our business activities, providing customer service, and making available other products and services to our customers and prospective customers.

(2) Website Use Information

Similar to other commercial websites, our website utilizes a standard technology called "cookies" and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

We use website browser software tools such as cookies and web server logs to gather information about our website users’ browsing activities, in order to constantly improve our website and better serve our customers. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website’s visitor capacity. We do not use these technologies to capture your individual e-mail address or any personally identifying information about you.

How Do We Secure Information Transmissions? -  When you send confidential personal information and credit card numbers through website forms, this information is safeguarded by our website and PayPal using secure server software which encrypts all information you input before it is sent. The information is scrambled en route and decoded once it reaches our website – we do not retain or store any credit card information in our databases or on our web servers!

Other e-mail that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as credit card or bank account numbers to us through an unsecured e-mail.

How Do We Protect Your Information? -  We utilize encryption/security software to safeguard the confidentiality of all personal information that we collect. Our web servers are backed-up/secured by our ISP and Tomahawk Technologies. Ottawa Valley Gift Baskets understands the importance of privacy and security of personal and financial information and has strong measures and policies in place to prevent any unauthorized access, disclosure, accidental loss, alteration or destruction of our website and customer database. We do not disclose information or share our customer list with outside parties!

What About Legally Compelled Disclosure of Information? -  We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

What About Other Websites Linked to Our Website? -  We are not responsible for the practices employed by websites linked to or from our website nor for the information or content contained therein. Links to other websites are provided solely as pointers to information that may be useful to Ottawa Valley Gift Baskets' customers and visitors.

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